Terms & Conditions

Donnager AI Terms of Service

By accepting this Agreement, either by accessing or using Donnager AI’s Service, or by authorizing or permitting any of your co-workers, employees, or partners to access or use Donnager AI’s Service, you agree to be bound by the Agreement. By accepting the Agreement, you warrant that You are at least eighteen (18) years old, your use of this Service is for commercial/business purposes only, and you may lawfully enter into contracts and form binding legal obligations. If you are entering into this Agreement on behalf of a company, organization, or another legal entity, you represent and warrant that you have the legal authority to bind this entity and its affiliates to the Agreement. In this case, the terms “Customer”, “User” (where applicable), “You”, “Your” shall refer to such company, organization, or another legal entity and its affiliates. If you do not have such authority, or if you do not agree with this agreement, you must not accept this agreement and shall not use any of Donnager AI’s Services.

Definitions

All capitalized terms used herein will have the meanings set forth below: • Account – Access to the Service enabled with personalized login and password. • Agency – A Customer who activates a payable module allowing creation and connection of sub-accounts under the Agency’s Account for clients’ use. • Agency Account – The main Agency account managing sub-accounts. • Agreement – These Terms of Service and Privacy Policy, plus any NDA or Data Protection Addendum agreed between the Parties. • Customer – Any person or entity who uses Donnager AI’s Service and has access to an active Service Account (Trial or Paid) with admin permissions. • Personal Data – As defined in the GDPR (Regulation (EU) 2016/679). • Phishing – Fraudulent emails/messages designed to obtain sensitive data. • Pricing – Payment terms as published at https://Donnager AI.ai/pricing or agreed separately. • Prospect – A contact whose data is processed in campaigns via Donnager AI’s Service. • Service – AI-powered personalization, automated lead research, email deliverability optimization, and outreach campaign management provided via https://app.Donnager AI.ai. • Spoofing – Disguising communication sources to mislead recipients. • SPAM – Unsolicited bulk messages sent without recipient consent. • Sub-account – An account linked under an Agency Account. • Sub-processor – A person/entity engaged by the processor to process Personal Data. • Subscription – Recurring payment model for Service access (Trial or Paid). • User – A person granted access to Donnager AI’s Service by a Customer. • Website – https://Donnager AI.ai and all subpages, including the Blog and Learning Resources.

General Statements

1. Intellectual Property – All intellectual property in the Service remains the exclusive property of Donnager AI. No rights are transferred unless expressly granted. 2. Customers/Users must respect Donnager AI’s IP rights and only use brand assets with consent. 3. Donnager AI may view content in your Account to resolve issues or investigate suspected violations. 4. Accounts/Sub-accounts with no activity for over 6 months may be deleted or deactivated. 5. Email storage within the Service is limited to 6 months; messages remain accessible via your own email servers. 6. Customers/Users warrant they own or have rights to all uploaded content. Donnager AI is not liable for such content except as described in this Agreement and the Privacy Policy.

Policy of Mutual Respect

1. Use of offensive, discriminatory, or obscene content is prohibited in campaigns or communication with Donnager AI staff. 2. Protected grounds include race, gender, sexual orientation, religion, disability, and others as per applicable law. 3. Breaches may result in immediate termination without refund.

Acceptable Use Policy

1. Applies to all Donnager AI Services and related URLs. 2. You must not: o Reverse-engineer, hack, or disrupt the Service. o Exceed API limits causing service downtime. o Misrepresent content origins or impersonate others. 3. You must not send via the Service: o SPAM, spoofing, phishing, or malicious content. o Offensive, pornographic, or discriminatory material. 4. Donnager AI may suspend/terminate accounts violating these terms without notice. 5. Customers/Users are fully responsible for data entered into the Service and must comply with all applicable laws, including GDPR and anti-spam regulations.

Service Functionality Description

1. Donnager AI enables creation of personalized outreach campaigns, automated lead research, AI-driven opening messages, and follow-ups. 2. Sending limits are set by your email provider; exceeding them may harm deliverability. Donnager AI is not responsible for such impact. 3. Trial Subscriptions provide temporary free access to all current features; Paid Subscriptions follow Pricing terms.

Payments and Termination

1. Subscriptions are billed per the Pricing page or agreed contract. 2. You must provide accurate billing info and update it as needed. 3. Payments are processed via secure third-party providers. 4. Subscriptions are ongoing until cancelled, post-cancellation access lasts until the paid term ends. 5. Accounts inactive for over 6 months may be deleted. 6. Donnager AI may suspend Service for non-payment, with interest charges on overdue amounts.

Refund Policy

1. Renewals are automatic unless cancelled in the Billing section. 2. No refunds for dissatisfaction, ESP bans, or third-party technical issues. 3. Add-ons and partner-provided services are non-refundable.

User and Donnager AI Rights

1. Donnager AI retains all IP rights; Customers must respect them. 2. We may inspect content for troubleshooting or suspected violations. 3. Accounts with prolonged inactivity may be deleted or restricted.

Liability

1. Donnager AI does not guarantee compatibility with third-party software. 2. We exclude all implied warranties to the maximum extent permitted by law. 3. We are not liable for indirect, incidental, or consequential damages. 4. Aggregate liability is limited to the fees paid in the 12 months prior to the claim.

Choice of Law

1. Disputes should be resolved amicably; otherwise, in the courts of Ontario, Canada. 2. This Agreement is governed by the laws of Canada.